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Kummler+Matter EVT
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Helion

24/7 alarm centre

Unwelcome surprises do not respect office hours. Consequently, automatic detection of malfunctions in building management is becoming increasingly important. Our networked alarm centre offers you monitoring and immediate measures with our call-out rapid response service from one source.

Bouygues Energies & Services offers its customers comprehensive a help desk service. Outside office hours, all messages are diverted to the Bouygues Energies & Services' alarm centre, which is deployed 365 days a year for our customers and accepts every malfunction report. The alarm is tripped by existing alarm and automatic notification systems (building control system) or by telephone and e-mail correspondence. Bouygues Energies & Services has its own alarm centre, which accepts a variety of reports (SMS, e-mail, alarm connection of technical systems, etc.) and alarms the corresponding call-out organisation.