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Kummler+Matter EVT
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Helion

Help desk & call-out services

Your employees can communicate their concerns via a central contact point at any time because the help desk of Bouygues Energies & Services is occupied 24 hours a day, 365 days a year. The steps needed to solve your problems are initiated according to the situation by the help desk.

 

 

Bouygues Energies & Services offers its customers a comprehensive help desk service. The help desk can be reached throughout Switzerland round the clock at a central telephone number. Thanks to our trained multi-lingual employees, who accept your concerns in German, French, Italian or English, all reports are recorded professionally. Customer-specific information is filed in our tools & applications in order to initiate the corresponding steps quickly and reliably per report. Bouygues Energies & Services tracks the incident until the problem has been solved for the customer. Our call-out managers deploy their staff on the basis of their many years of experience and are responsible for the availability of the documents needed, technical training and control the proper handling of the call-out deployment.

 

For their integration in the call-out organisation, all call-out employees receive training for the buildings and systems and know their way around when deployed. Bouygues Energies & Services sets great store on ensuring building-specific expertise. Every call-out employee is trained in relation to specific building knowledge, internal guidelines, operation of facilities and communication processes. In addition, experience meetings are held at regular intervals in order to improve processes and discuss newly deployed technologies, facilities and guidelines.