Our Single Point of Contact (SPOC) is at your disposal in the contracting organisation as the first contact for all of your issues. Proactive and service-oriented reaction is possible thanks to its clear processes and structures.
Bouygues Energies & Services provides you with an SPOC (Single Point of Contact) as contact. This contact person is your first contact for all issues, thus considerably simplifying communication. The SPOC and other members of the contracting organisation engage in close, regular exchanges and communicate according to clear procedures and structures. Consequently, Bouygues Energies & Services can react to all concerns on your part, of the owners and users and act in a service-oriented and proactive manner.
We define a detailed operator model and put an SPOC at your disposal. Thanks to the clear communication structures, we can guarantee an exchange of information of the entire organisation. In addition, clear escalation levels and interfaces are defined and communicated.
The clearly regulated communication channels and interfaces guarantee satisfactory cooperation as partners.