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Kummler+Matter EVT

Professional & Support Services

Our professional and support services are a byword for tried-and-tested services performed by expert IT specialists. We provide support throughout your ICT solution’s entire life cycle.

We carry out preliminary studies and analyses, create concepts and configure your IT environment with our professional IT services. We help you with your projects and represent your interests to providers. Moreover, we also monitor the project plan, costs and quality. We develop the right platform that is tailored to your needs – from a holistic ICT solution to an individual cloud application. Our IT support services ensure trouble-free operation; Bouygues Energies & Services guarantees a stable, efficient IT infrastructure that is always available.

 

 

Our professional IT services offer you:

  • services, from study to operation
  • support in all fields of technology and for many manufacturers
  • billing at an hourly rate, for a fixed fee or through our popular service subscriptions

 

 

Our IT support services offer you:

  • support during operation and in the event of disruptions.
  • access to qualified technicians.
  • a service desk and 24/7 on-call service

 

Service Desk Central/North

+41 (0)842 724 724

servicedesk@byes-ict.ch

 

Service Desk East/Central

+41 (0) 44 247 44 88

helpdesk.intec.zuerich@bouygues-es.com

 

 

Service & support

 

A stable, functioning IT environment is a top priority for many companies today. If any disruptions occur, they have to be remedied as quickly as possible. We help you operate your environment without any disruptions through our ‘Service & support’ services, with defined processes and exceptional technological expertise. Our services are modular. We offer the following support services:

  • Service desk and on-call support, with different service levels
  • Hardware replacement
  • Life-cycle management for hardware and software
  • Renewal management for services, licences and subscriptions

 

 

 

Subscription services

 

We would be pleased to offer you support from specialists in our ICT disciplines. You can book fixed time slots or attractive hourly packages with a service subscription. We guarantee a high level of availability from our trained IT specialists.

 

 

 

Hardware/software & service reselling

 

As a certified partner of leading hardware and software manufacturers and cloud providers, we are an ideal reseller. We offer you expert advice at unbeatable prices for the following manufacturers: 3CX, Alcatel-Lucent Enterprise, Cisco Systems, Fortinet, Hewlett Packard Enterprise and HP Inc., Innovaphone, Microsoft, Mitel, Sophos, Swisscom and many more.

 

 

 

Consulting

 

We provide you with comprehensive advice, taking into account your company’s technical requirements and your financial requirements. We also analyse business-related and technological requirements, allowing you to make far-sighted decisions.

 

 

 

Engineering

 

We plan and develop all ICT environments for you, from A to Z. Depending on the requirements and task at hand, we may use traditional system engineering methods or modern process models such as DevOps. Your requirements are always the main consideration.

 

 

 

Operations

 

Our services include proactive maintenance, troubleshooting, third-level support and complete operation of your environment. We run an operations centre for our customers and monitor IT infrastructure.

 

 

Our partners

 

We work with the following market-leading technology companies:

We also have other partnerships with other manufacturers. If your preferred manufacturer isn’t listed here, feel free to get in touch.